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As part of an ongoing effort to better serve the military community, the American Red Cross is moving to a single telephone number for its emergency communication services.
Beginning at 8 a.m. June 13, service members and their families can use one toll-free number — 877-272-7337 — to send an urgent message to a service member.
“The Red Cross has always been there for us,” Robert L. Gordon III, deputy assistant secretary of defense for military community and family policy, said.
“It’s critically important to our men and women serving away from home that their families know whom to call in the event of an emergency. The Red Cross is now making it even easier to make that call.”
In the past, military families living outside an installation needed to remember the phone number for their Red Cross chapters for emergency communications. Those living on a military installation, however were required to use the toll-free number.
Now, military members and their families can use the same number to initiate an emergency communication, regardless of where they live.
For those stationed overseas, the three options for calling will remain the same: directly calling 877-272-7337, accessing the number through a military operator or calling their local Red Cross station.
Through this number, Red Cross emergency communications services can put military personnel in touch with their families following the death or serious illness of an immediate family member, the birth of a service member’s child or grandchild or when a family faces other emergencies.
Additional Red Cross services such as case management and emergency financial assistance also are available.