Some complaints about experience with ETHRA

On Aug. 8, I had a bad experience with an ETHRA driver.
It started at 7:30 a.m. I know I’m not their only pick-up — four others go to Knoxville. You see, all my doctors except one are in Knox County.
I was early and had to wait. You see, my appointment was at 10:15.
After calling a second time, I was told the van would be there in 30 minutes. That turned to one hour, so I waited an hour and a half for pick-up.
The driver seemed to hit every pothole he saw on purpose.

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