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Business

  • The Bridge wants folks to feel at home

    Editor’s note: This is one of a series of features based on winners of this year’s Roane County News Reader’s Choice Awards.

    The Bridge at Rockwood is one nursing home where residents have asked to return.

    “We have had residents here who have come four or five times, perhaps for therapy, then go home, but may have to return,” said marketing director Kathy Parks. “Because they had a pleasant experience here, they choose to come back.”

  • OUT to LUNCH: There’s no way to not like Foothills Bakery and Cafe

    For our most recent “Out to Lunch” adventure, I was encouraged to visit Foothills Milling Bakery & Café in Maryville by overheard conversations in a Knoxville doctor’s office waiting room.

    Non-related folks were talking about good places to eat – and I moved over to hear their positive comments. The Café was already on my prospect list.

    My wife, Carol, and I stopped in Knoxville to pick up our daughter-in-law, Faye, and longtime friend, Mickey Pease, to join us for this adventure.

  • French Market Creperie brings Europe to East Tennessee

     

    The following is background on how this “Out to Lunch” adventure at The French Market Creperie in Farragut happened:

  • Cellular Sales keeps focus on customer service

     

     

    Editor’s note: This is one in a series of features based on winners of this year’s Roane County News Reader’s Choice Awards. Winners were announced on June 27.

  • Look Chic with Boutique wear
  • GRILLEStoGRILL

    Editor’s note: This is the first in a series of features based on winners of this year’s Roane County News Reader’s Choice Awards. See more about this year’s winners in the annual Reader’s Choice Awards section in today’s issue.

    It is all about service for Rodney Harback.

    His Roane Street Grill restaurant at 812 N. Roane St., Harriman, offers mouth-watering home-cooking, serving throngs of patrons every day of the week, while his other business, Eddie’s Body Shop, repairs cars as if they were never damaged.

  • What’s the SCORE?: How do you want your customers to describe you?

    A well-known observation is that a significant source of new customers for many businesses is word-of-mouth advertising.

    Keep in mind the negative side of this. Bad comments can drive away prospective customers.

    Traditional statistics are that customers tell three to five people, and dissatisfied customers tell 10 people.

    What has been the impact of the internet on this? A ten-fold increase? A hundred-fold increase?

    It depends on the size and characteristics of your business.

  • OUT to LUNCH: Great service, big helpings at Kingston’s Casa Don Polo

    This “Out To Lunch” adventure is at Casa Don Polo, overlooking the lake across from the Kingston City Park.
    The name in English is “House of Mr. Polo.” Polo Canstaneda is the owner.

    Polo’s wife, Ofelia, along with daughters, Stephanie and Emily, are all involved in the operation of this Italian restaurant.

    “We’re Mexican, but I know very little about preparing Mexican dishes,” Polo said.

  • What’s the SCORE?: Create your own Customer Satisfaction Triad

    Eight years ago, the Roane County Chamber of Commerce asked me to design a workshop that would help members improve their level of customer satisfaction.

    I did over 100 hours of research to design the “How to Delight Your Customers” workshop.

    When I interviewed a successful small business owner in Knoxville, he told me that he and his staff focused on three areas: product/service, customer service and ambiance. It can be an effective tool for building customer satisfaction.

  • Meat House aims to introduce Chicago flair to Roane County

    Chicago is an area of the United States known for great food, and now Navardo and Genaro Esparaza are bringing that Midwestern flavor to Roane County with their new Meat House BBQ & More in Midtown.

    “We decided to come to this area because we think this area needs a good mom-and-pop-type business,” owner Navardo Esparaza said.

    “We have a passion to cook. We love the enjoyment of seeing someone’s face when the food is good.”