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Business

  • OUT to LUNCH: Alice’s is Roane’s ‘Cheers’: Everybody knows your name

    Several “Out to Lunch” readers have told me they have missed reading my articles in the Roane County News.

    I needed a writing break to devote more time to my job as executive director of Furniture Buying Group.

    In 1987, I convinced four other desperate furniture dealers to join me and form the Tennessee Buying Group (now known as The Buying Giant).

    Our Group has now grown to more than 300 members and associates in 36 states.

  • Driskill heads up Roane State campus

    Owen Driskill has been named Roane State Community College’s executive director for the Oak Ridge Campus and Community Relations.

    Driskill joined Roane State’s staff in 2007 after a 10-year career in journalism as a reporter and editor.

    He served as Roane State’s news coordinator until 2011, when he became the college’s director of marketing and public relations.

  • Ethics bill to look at licensed professions

    Legislation has been introduced in the Tennessee General Assembly to ensure transparency, full vetting and public input regarding “guides to practice” for all licensed professions in Tennessee.

    Guides to practice include the professions’ codes of ethics, voluntary certification programs and other professional measures that establish service quality standards.

  • ROANE MEDICAL CENTER: New council works with patients, families

    In July of last year, Roane Medical Center announced a new initiative that invited former patients and family members to provide feedback and suggestions related to various aspects of a hospital experience.

    The hospital sought out applicants for volunteer members from the community, and representatives from the hospital staff for its Patient and Family Partnership Council.

  • Accreditation in nuclear medicine awarded

    Roane Medical Center has been awarded a three-year term of accreditation in nuclear medicine as the result of a recent review by the American College of Radiology.

    Nuclear medicine is a branch of medical imaging that uses small amounts of radioactive material to diagnose and treat a variety of disease, including many types of cancers, heart disease and certain other abnormalities within the body.

    The College’s gold seal of accreditation represents the highest level of image quality and patient safety.

  • Parker new attorney at Oak Ridge Legal Aid office

    Michael Parker is the newest attorney for the Oak Ridge office of Legal Aid Society of Middle Tennessee and the Cumberlands.

    Parker will focus his practice on family law and housing for Tennessee’s largest nonprofit law firm.

    “Michael’s experience working within the juvenile courts, as well as his advocacy for the youth population, will be an asset to our firm and our clients,” said Janet Mynatt, managing attorney of Legal Aid Society’s Oak Ridge office

  • Auto Tech solutions attributes success to hard work, honesty

    The Bible teaches you reap what you sow.

    For Rex and Kimberly Spoon, they have sown hard work and honesty, and have reaped the rewards of a successful business, Auto Tech Solutions.

    “We’re been very blessed by the Lord here. We owe it all to Him,” Kimberly said.

    “We try to treat people’s cars like our own. Whatever a man sows, that’s what he’ll reap. If we sow honesty, we’ll reap the rewards.

  • What’s the SCORE? by Dana Peterka — How effectively do you retain customers?

    Let’s start with a definition.

    Customer retention refers to the activities and actions organizations take to reduce the number of customer defections. The goal of customer-retention programs is to help companies retain as many customers as possible.

    Previously, we have talked about acquiring and turning leads into customer sales.

    Many companies spend more money on customer acquisition because they view it as a quick and effective way of increasing revenue.

  • Food City Shelby Report’s 2016 top retailer

    Abingdon, Va.-based Food City — with stores in Harriman, Kingston and Oliver Springs — was selected as The Shelby Report of the Southeast’s Retailer of the Year.

    Food City was recognized as a company that exemplifies leadership in merchandising, marketing, innovation and community service.

    The company, founded by Jack Smith in 1955, started out with one store in Grundy, Va.

  • Customer service to be focus of Academy

    SCORE will present a three-session Customer Service Academy at the Roane County Chamber of Commerce at 1209 N. Kentucky St., Kingston.

    The three sessions, free for up to two employees registered by Chamber members, will be from 2 to 4 p.m. Feb. 28, March 7 and 14. A $50 fee will be charged to others wishing to attend.

    The Academy is designed to help employees in several ways:

    • Understand how job performance impacts quality of life

    • Develop skills that enhance customer satisfaction scores